Improve video processing speed
complete
Dane Sanders
I'm guessing there's nothing we can do but if I could wave a magic wand, I just might cry if we could speed up the processing of videos. It does seem like when I upload a video it's very quick but recording is laborious. Might the possibility of an app help with this over being in the browser?
Gavin Hammar
complete
We've made some big improvements here. Processing speed should feel a lot faster now.
Gavin Hammar
in progress
Gavin Hammar
This is being prioritised. We'll be rolling out updates gradually that will have a dramatic impact on upload speeds.
Jeff
A really big +1 on this idea, Gavin Hammar. I've heard multiple clients give the feedback that it takes a long time for a video to load after finishing recording. Just last night, a client sent a few feedback videos via a storyprompt, she actually made the joke that she was going to finish recording and wait 1.5 hrs (jokingly) for it to load. In fact, when I've asked her for feedback on what can improve with my coaching, her primary piece of feedback was the frustration with StoryPrompt.
Gavin Hammar
Jeff: to confirm, was this feedback sent in a Space or via a regular StoryPrompt? The processing speed is likely due to the fact that we now collect videos from StoryPrompts in HD. Would you prefer smaller file sizes / lower quality if it means faster video processing times?
Jeff
Gavin Hammar: This feedback was regarding a video sent in a regular StoryPrompt. That's helpful to know that it's in HD, which leads it to take some time. Let's keep them as HD. Even better, it'd be amazing if I as the owner of the StoryPrompt could toggle a given prompt as collecting HD vs. standard. If I could do that, I'd have the "feedback" prompts to be standard, whereas the "testimonials" I might use publicly I'd keep as HD.
All of that being said, I've heard similar feedback from a different client regarding videos in a Space. In fact, he's had situations where he recorded a video and then the loading took so long and somehow he lost the video so he had to re-record.
Gavin Hammar
When you say processing of videos, do you mean the process of recording video and the time it takes to open the camera, before it gets uploaded?
Dane Sanders
Gavin Hammar: Yes. When I compare the U/X experience of Volley or Marco to Storyprompt, both on desktop and to a greater degree on mobile, the lag time can feel painfully slow. This is exasperated when you’re working with a single sable and highly active community.