Changelog
Follow up on the latest improvements and updates.
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As your library grows, the best reply can get lost in a long list. And a Wall of Love with 40 testimonials asks a lot of a visitor who only cares about one thing. Tags fix both.
What's new
- Find the right clip in seconds.Tag any reply or video, for example "Onboarding", "Enterprise", "Product feedback" or "Case study". Then filter your Replies and Videos lists with one click. No more scrolling to find the clip you remember.
- One set of tags for your whole workspace.Tags are shared across every prompt, so a tag works the same way everywhere and your team stays consistent. Each tag gets its own colour so you can spot it at a glance.
- Let visitors filter your Wall of Love.Turn on a filter bar above your wall, and prospects can jump straight to the testimonials that match them, whether that's their industry, their use case or the product they're looking at. Relevant proof converts better than more proof.
- Tag once, use everywhere.When you add a tagged reply or video to a Wall of Love, its tags come with it.
- Always up to date.If you rename, recolour or reorder a tag, every wall that uses it updates on its own. You don't need to re-embed anything.
How to set it up
1. Tag your replies and videos
- Open any prompt and pick a reply, or open a video on the Videos tab.
- Click the Tag button below the player.
- Pick an existing tag, or type a new name and press Enter to create it. You can add as many as you like.
Workspace admins can click the ✏️ pencil next to any tag to rename it, change its colour or delete it. You can also drag tags to reorder them.
2. Filter your lists
When your workspace has tags, a filter bar appears above your Replies and Videos lists. Click a tag to show only matching items, or click All to clear the filter.
3. Tag your Wall of Love items
- Open your wall in the editor.
- Add a new item or edit an existing one. Use the Tags field to choose its tags. If the item came from a reply or video you already tagged, its tags are filled in for you.
- Click Add to Wall or Update.
4. Turn on the filter for visitors
- In the wall editor, open the Layout panel.
- Switch on Show tag filter.
- Optional: under Tags to show, pick which tags appear and in what order. If you leave it empty, every tag used on the wall is shown. Tags that no item uses never appear.
- Optional: rename the "All" button, for example to "Everything" or "All stories".
The tag filter works with the Masonry, Carousel and Feed layouts. Toast walls don't show it.
You can now choose a default sorting for your wall of love items. You can select between custom, newest first, and oldest first.
Look for the new setting in your wall's layout options:
You can now embed your Wall of Love as a toast. A small card sits in the corner of your website and cycles through your testimonials while someone browses, then opens the full testimonial when they click it.
To add one:
- Open a Wall of Love and set the layout to Toast.
- Choose which corner it sits in, how long each testimonial stays on screen (3, 5, 8 or 12 seconds), and a style. Default keeps the photo inside the card. Edge to edge lets the photo or video fill the side of the card.
- Open Embed, copy the script, and paste it into your site.
A few things worth knowing:
- The toast only appears on the site where you embed it. It stays off phones, so it doesn’t cover a small screen.
- Clicking a card opens that testimonial. Turn on Call to action if you want a button there, with your own label, link and color.
- A visitor can close it. It stays closed for the rest of that visit, then comes back next time.
- Change the corner, the speed, or the testimonials whenever you like. Your site picks it up on its own, so you don’t paste the script again.
If your best testimonials live on a page people have to go looking for, this puts them on every page they’re already on.
You can now create short clips from any video with a couple of clicks. Let AI find the best moments, preview them in place, and download the ones you like, ready for Reels, TikTok, YouTube Shorts and LinkedIn.
To create clips:
- Open a reply, click Edit, and go to the Clips tab.
- Click Generate clips. We read the transcript and suggest 3 to 5 moments under 30 seconds, each starting on a strong line and ending on a complete thought.
- Click Preview on any short to watch it. The words it covers light up in the transcript so you can see exactly what’s included.
- Click Render, then Download.
Want a moment the AI didn’t pick? Select the words in the transcript and click Make short.
Shorts use your Style settings, so set the layout to portrait and turn on burned-in captions and they come out ready for social, with your colours and logo already applied.
A few things worth knowing:
- The full video is untouched. Shorts are rendered separately, so make as many as you like.
- Shorts respect your edits. Anything you’ve cut from the video is left out of every short.
- If you change the transcript or Style after generating, we’ll flag the shorts as out of date so you can regenerate.
If a great testimonial has been sitting on your website because it’s two minutes long, this is how it gets to social.
You can now set how a video looks from inside the editor. The new Style tab brings layout, music, branding and captions together, with a live preview, so you can see the finished video before you render it.
What you can change:
- Layout: switch between portrait, landscape and square. The preview resizes as you click.
- Music: choose No music, Bright, Funky, Inspirational or Sentimental, or upload your own track. Press play on any option to hear it under the video.
- Branding: title screen, nameplate and text colours, font and size, plus your logo with position and size.
- Captions: turn on Burn into the video and pick a caption style: Bar, Outline, Pill or Minimal. Set the caption text, background and highlight colours to match your brand.
Everything is preset from your StoryPrompt’s branding, so most videos are ready to go without touching a thing. Any change you make here applies to this video only, and Reset to story defaults puts it back.
A few things worth knowing:
- Burned-in captions become part of the video everywhere: your share page, embeds and downloads. One render, one video.
- If you’d rather keep the video clean, leave Burn into the video off and the share page will offer closed captions that viewers can switch on.
- The Video download always matches what you see. If the latest changes haven’t been rendered yet, it renders first, then downloads.
Handy if you share the same testimonial on your website, in a sales deck and on social, and want each one to look right without exporting three times.
You can now edit a video the same way you’d edit a document. Open any reply, click Edit, and the transcript becomes your editor: fix a word, delete a sentence, trim a long pause, and the video updates to match. No timeline, no scrubbing.
To edit a video:
- Open a reply and click Edit.
- Click any word to correct it. Captions and the transcript update instantly.
- Select a word or a sentence. Choose Hide to keep it in the video but out of the captions, or Cut to remove it from the video entirely.
- Long pauses show up as small grey pills in the text. Click one to trim it, or use Shorten all to tidy every pause in one go.
- Click Re-render video and your changes are baked into the video everywhere it’s shared or downloaded.
Chapters live in the transcript too. Rename one by clicking its title, add one from any word, or click Generate chapters to let AI section the video for you. Clicking a chapter jumps the video there.
A few things worth knowing:
- Nothing is lost. Hidden and cut words stay visible with a strikethrough, and you can restore any of them, or everything, with one click.
- Caption edits save as you type. Cuts and pauses wait until you click Re-render video, so you can keep working while it renders.
- The Details tab has the summary, chapters, a copy-ready transcript, and downloads for the video, SRT and VTT.
If you’ve ever wished a respondent had skipped the “um” or stopped two sentences earlier, this is for you.
You can now organize your StoryPrompts into folders — making it easy to manage collections, campaigns, or team libraries without losing track of what's where.
To get started:
- Open your prompt dashboard and click Create folder in the sidebar.
- Give your folder a name, pick an icon from 16 options, and choose a color to make it yours.
- Drag and drop prompts into folders, between folders, or reorder folders however you like.
A few things worth knowing:
- Folders expand and collapse to keep your sidebar tidy. An orange dot appears on a folder when prompts inside have new replies.
- You can also move a prompt into a folder from its own menu — useful if you already have prompts and want to organize them without dragging.
- Deleting a folder also deletes all prompts inside it, so make sure you move any prompts you want to keep out of the folder before deleting.
- Team workspaces fully support folders. Admins and moderators can create and manage them, and folders can be moved between personal and workspace accounts.
Folders are especially handy if you run multiple campaigns, manage prompts for different clients, or just want a cleaner way to navigate a growing library.
You can now set a date to automatically stop accepting responses to your StoryPrompt. Once the date passes, the prompt is disabled and respondents will see a custom message you've set.
To set this up:
- Open your StoryPrompt and go to the Welcome Page settings.
- Toggle on Automatically stop collecting responses.
- Pick a closing date using the date picker.
- Optionally, add a custom message to show respondents after the prompt closes.
When a scheduled disable is active, the prompt will show "Until <date>" so you always know at a glance when it's set to close.
This is useful for time-limited campaigns, event-based testimonial collection, or any prompt you only want open for a fixed window.
You can now choose to collect a respondent's contact info at the start at the flow, before they submit a response. You'll find this option in your Contact Form Page settings on your StoryPrompt:
You can now automatically email the respondent after they've submitted their response.
- From your StoryPrompt Configuration, click Delivery & Notifications.
- Under Action to take, select Email the respondent.
- Customize the email.
- Once you're ready click Preview to check how it will look. It will automatically apply the branding you're using on your StoryPrompt.
- Save all your settings and you're ready!
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